RETURN POLICY

RETURN POLICY

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order delivery date. You can either replace your products or request a refund.

PRODUCT RETURN PROCEDURE

Within the 14-day period you have to decide regarding the Return of the product or any part of your order, you must complete the Product Return Form that you will find in your package as well as here. Fill out this form and place it inside the package for the courier company to collect.

From the moment we receive the parcel and we will examine whether the returned products are in their original quality condition and have not been removed from their tags. The products must not have been worn, used or soiled, must be sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.

As long as the above conditions are met, only then will we be able to process the request you submitted to us in the product return form.

- What applies only for Greece .Thefirst changeproduct (e.g. change of number, color, design or product)is carried out free of charge for the customer. Further returns / changes are charged with the amount of €6 by the cooperating company ACS Courier or General Post.

- In case of cancellation of the order, the value of theproduct will be refunded. Shipping and cash on delivery fees are non-refundable. 

- In the case of a return of an order (unclaimed or undeliverable) which has been paid upon completion, shipping & return costs of €6 will be deducted from the final amount of the refund.

-For all other countries: Shipping, customs and return costs are borne by the customer.

 Shipping information for the return of parcels are as follows:

COMMUNICATION

In any case that you need additional help, you can contact our store every day Monday-Saturday from 9 am. until 2 p.m. (except holidays) or via email at info@beautycollection.gr 

REPLACEMENT OF PRODUCTS

• We can replace the product or products or part of the order that you returned to us with another color, size or code, if availability at that particular time is possible. In the event that replacement is not possible due to unavailability of the requested product, color, size, etc. we offer you alternatives such as using a credit voucher that we will send you for future purchases or a refund.
• In the event that wrong or defective products were sold in the first place, you may not accept to receive the products or request their replacement. In the case of replacement, wewill return the order to you with the corresponding correct oneswithout the shipping charges or if you wish a refund will be made.
• To return and replace the product at your location, you must fill in the product return form and place it inside the package for the courier company to pick up.
• All returned products must be in their original quality condition and not have these tags removed. The products must be in excellent condition, not worn, used and soiled, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and be in excellent condition.
• Also, if the product you are returning has a security seal, it must not have been tampered with.
• We emphasize that you cannot return for hygiene reasons: earrings.

REFUND

• The refund process can begin immediately once the returned items are received at our store and checked to be in perfect condition and in their original condition.
• Refunds are made only to the original credit card, Paypal account or bank account used to pay for the order.
• Refunds are not made in our physical store, only remotely
• Refunds will be made within 30 calendar days of the date we receive the product you returned to us. The processing time varies depending on the bank and the type of credit card. We can replace the product or products or part of the order that you returned to us with another color, size or code, if the availability at the specific time moment is possible. 
•  Credit in the form of a coupon for a future purchase from our online store is possible